matthew531@msn.com

P.O.P.I stands for the ‘’Personal Information Security’’ Act (which is where the ‘’A’’ comes from in POPIA). This rule is for corporations and individuals who process the personal details of their clients (or other people). This applies to everything from contact information, medical and financial records, age, gender, race, ethnicity, email accounts, phone messages, and … Read more

In this lesson, we are going to learn about the Protection of Personal Information Act (POPIA), its purpose, and how it affects the way businesses handle personal data. You will understand the importance of data privacy, the obligations companies have under POPIA—such as securing personal information, limiting data use, and ensuring customer access—and how compliance … Read more

Responding to Customers Many organisations, whether they are customers, teachers, corporations or even other workers, appeal to a form of customer. No matter the form, it is an essential job to provide professional customer service. Administrative staff members connect over the internet, via email and in person with clients or customers. Business can create processes … Read more

Every organisation or corporation has a specific way of doing business. In order to facilitate continuity, efficiency and good customer service, productive organisations typically set rules and procedures. While members of the administrative staff rely heavily on these proven processes, other staff often profit from knowing how this work. The procedures of the General Office … Read more

In this lesson, we are going to learn about the core procedures followed in a general office setting, including answering phones, sorting mail, responding to customers, and ordering supplies. General office procedures ensure smooth daily operations, and administrative staff must understand and follow them for consistent service and efficiency. You will learn how to handle … Read more

f.      Filing Rules Two fundamental rules underlying filing exist: ALPHABETICAL FILING – filing in conjunction to the letter of the alphabetDATE FILING – New files on top These principles are fundamental since they apply to all systems of filing. When we file by name, subject and country, we should always file by date and alphabetically. … Read more

a.     Categories of filing We can organise files into Groups to render a filing system more useful. A group/collection of items that belong together is a category. e.g. PPWAWU, SARHWU, NUM and NUMSA all belong to the category Unions. We try to file in a logical way when we file by categories; we put together … Read more

Filing implies storing records in a secure location and being capable of rapidly locating them. Documents that are taken care of can not easily be torn, lost or dirty. The central record keeping method for an organisation is a filing system. It allows you to be systematic, coordinated, efficient and transparent. It also allows to … Read more