Receptionist Course — Free Course to Study & Learn Online (Certificate)

The Receptionist Certificate Course by EduCourse is a comprehensive, free online training program designed to equip you with the essential skills for thriving in a front-office role. The course covers key areas such as professional guest interactions, effective telephone communication, workplace security, and essential administrative duties. Whether you are starting your career as a receptionist or seeking to refine your existing skills, this program prepares you to create positive first impressions and manage daily office operations with efficiency and confidence.

In today’s competitive work environment, the receptionist is often the first point of contact for visitors, clients, and employees. This course begins by establishing a solid understanding of the receptionist role, discussing the importance of professionalism, and outlining the core responsibilities expected in a front-office setting. Through detailed modules, you will learn how to greet and welcome guests, ensuring that every visitor feels valued and receives prompt assistance. Practical tips and real-world scenarios are used to highlight the characteristics of an outstanding receptionist.

By enrolling in the Receptionist Certificate Course offered by EduCourse, you are taking a significant step toward building a rewarding career. This free online program not only provides practical, hands-on training but also helps you develop the confidence and expertise needed to excel in a dynamic and professional environment. Whether you are new to the field or seeking to upgrade your skills, this course offers a structured pathway to success in the world of customer service and office administration.

Front Office Receptionist course content — lessons & quizzes

Receptionist Overview 1 Topic1 Quiz
  • Workplace & salary of a receptionist
  • Receptionist Overview — Quiz
How to Greet and Welcome Guests 2 Topics1 Quiz
  • Characteristics of a good receptionist
  • Top 9 tips for greeting & welcoming guests
  • Greeting & Welcoming — Quiz
Procedure & Purpose of Meeting and Greeting Visitors 4 Topics1 Quiz
  • Why visitors come to a business & their needs
  • Responding with promptness & courtesy
  • Creating a great impression of you & the organisation
  • Compliance protocols when interacting with guests
  • Meeting & Greeting — Quiz
How to be a Kind Host to Guests 1 Topic1 Quiz
  • 7 tips on how to be a good host
  • Hosting Guests — Quiz
Helping Maintain Workplace Security 5 Topics1 Quiz
  • Dealing with workplace violence
  • Identifying an office creeper
  • Personal safety precautions
  • Visitors & packages
  • Your role in maintaining safety
  • Workplace Security — Quiz
Receiving, Forwarding & Screening Telephone Calls 4 Topics1 Quiz
  • Checking incoming calls
  • Why professional phone etiquette matters
  • 10 steps for a professional phone greeting
  • Other factors when answering the phone
  • Telephone Skills — Quiz
Making Appointments 3 Topics1 Quiz
  • Using calendars & lists
  • Scheduling meetings
  • More ways to book effectively
  • Appointments — Quiz
Filing & Maintaining Documents and Records 4 Topics1 Quiz
  • Paper filing systems
  • Electronic filing techniques
  • Electronic filing — Part 2
  • Techniques for the data entry process
  • Filing & Records — Quiz
Sorting & Distributing Mail 2 Topics1 Quiz
  • System for distributing mail
  • Guide to distributing mail
  • Mail Handling — Quiz
Performing Ad-Hoc Administrative Duties 1 Topic1 Quiz
  • When ad-hoc duties may be required
  • Ad-Hoc Duties — Quiz
Assisting with Making Travel Plans 5 Topics1 Quiz
  • Communicate to build a successful experience
  • Point person for last-minute changes
  • Maintain a record of preferences
  • Create a detailed itinerary
  • Pay attention to the “extras”
  • Travel Planning — Quiz

Front Desk Receptionist Course Reviews and Common Questions

Step into the role of a true professional with our Front Desk Receptionist Course, where you’ll also earn a free certificate on completion. Designed for those who want to master the essentials of front office work, this course covers everything from first impressions and visitor management to call handling and scheduling. You can enrol instantly and get started right away. With EduCourse, you’ll gain the practical skills and confidence to become the welcoming face and organised centre of any workplace.

Course ratings & reviews — Front Office Receptionist

4.6
5,842 ratings
5 stars
68%
4 stars
23%
3 stars
6%
2 stars
2%
1 star
1%
Naledi P.

Great for beginners—simple steps for greeting, calls, calendars, and records. The quizzes keep you sharp.

Thabo K.

Real reception scenarios and security awareness tips. The certificate is a nice touch for my CV.

Zoë M.

Practical and concise. I used the phone etiquette checklist the same day at work.

FAQs — Front Office Receptionist free course & certificate

How does the self-paced online learning work?
Learn in short lessons on mobile or desktop. Your progress auto-saves so you can pause and resume anytime.
Do I get a certificate for this course?
Yes. Finish all lessons and quizzes to download your verifiable certificate with a unique ID.
Is any prior experience required?
No—this is beginner-friendly. You’ll build core front office skills step by step, from guest greetings to call handling and records.
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