In this lesson, we are going to learn about the core procedures followed in a general office setting, including answering phones, sorting mail, responding to customers, and ordering supplies.
General office procedures ensure smooth daily operations, and administrative staff must understand and follow them for consistent service and efficiency. You will learn how to handle phone calls professionally, manage multiline systems, and follow set protocols for responding to callers and transferring calls within the organisation.
We will also cover how to sort and distribute mail correctly, respond to customer enquiries with professionalism across various communication channels, and follow company procedures for ordering supplies. Understanding these processes helps ensure that documentation is delivered on time, clients are handled respectfully, and staff have the materials they need to work effectively.