Quiz for Lesson 14 June 7, 2025 by matthew531@msn.com Knowledge of General Office Procedures 1. Why is it important to answer phone calls professionally in an office? A) To avoid speaking with customers B) So employees don’t have to write emails C) Because it is often the customer's first impression of the business 2. Why must administrative staff follow guidelines when ordering supplies? A) To ensure proper use of financial resources and maintain inventory control B) To reduce the number of suppliers C) To make sure the storage room is full 3. What is the purpose of having set procedures for responding to customers? A) To limit customer interaction B) To ensure consistent, professional, and timely service C) To delay responses and reduce workload 4. What is a key reason for sorting mail efficiently in an office? A) To prevent staff from receiving personal packages B) To make the office look busy C) To ensure documents reach the correct staff members in a timely manner Your score is 0% Restart quiz
